Integration page

Send Support Email feedback to Linear with AI triage

Forward support-email into TriageFast; it triages messages and extracts fields. A Linear ticket is created with the AI's result.

Start free See setup flow

How it works

Step 1

Connect support-email

Forward your support inbox or use your mail provider's webhook to post incoming messages to TriageFast's ingest API.

Step 2

AI triages every message

TriageFast extracts type,severity,title,summary,tags,sentiment and confidence for each message in under 30 seconds.

Step 3

Ticket appears in linear

TriageFast creates a native Linear issue (or sends a webhook to your automation) populated with the AI fields.

Live example

Use the API directly

TriageFast accepts raw feedback over a single POST endpoint, classifies it in under 30 seconds, then routes the structured result to the output channel you chose.

curl -X POST https://triagefast.app/api/v1/ingest -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d '{"source":"support-email","email":"[email protected]","subject":"App crashes on upload","body":"I bought Pro last week and the app crashes when I upload a file larger than 10MB, blocking our team. Please fix."}'

Structured result

What gets classified

TriageFast returns type (bug/feature_request/billing/praise/question), severity (critical/high/medium/low), title, summary, tags, sentiment, and confidence for each support-email.

{
    "id": "tf_ab12cd",
    "type": "bug",
    "severity": "high",
    "title": "App crashes on file upload",
    "summary": "Pro user upload >10MB crashes app, blocking workflow",
    "tags": [
        "upload",
        "crash",
        "pro-user"
    ],
    "sentiment": "negative",
    "confidence": 0.94,
    "linear": {
        "issue_title": "App crashes on file upload",
        "issue_description": "User on Pro: app crashes when uploading files >10MB. Steps to reproduce included. Impact: blocks workflow.",
        "labels": [
            "bug",
            "high"
        ],
        "projectId": "proj_42"
    }
}

Before

Without TriageFast

  • Support emails accumulate as untriaged text with no severity or tags
  • Engineers are interrupted by low-value requests and high-impact issues are missed
  • No structured payload to automatically create or route Linear issues

After

With TriageFast

  • Support-email forwarded to TriageFast produces structured triage fields for each message
  • High-impact issues are prioritized in Linear with severity, tags and confidence
  • Automated Linear issues and webhooks enable routing, SLAs and analytics

FAQ

How do I connect support-email to TriageFast?

Forward your support inbox or use your mail provider's webhook to post messages to the TriageFast ingest API.

Start routing Support Email to Linear with TriageFast

Free plan includes 100 triages per month. No credit card required.

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