Migration page

Tired of manual voting boards? Automate triage instead of wrestling with Canny.

If Canny feels like a feedback voting board when you actually need automated triage, TriageFast turns raw support messages into actionable tickets automatically. Fast setup, AI fields, and direct outputs to your dev tools — start for free.

Try the free tier

Why people switch

Why people switch from Canny

  • Canny emphasizes public feedback boards and voting, not automated ingestion of inbound support messages — teams need structured tickets, not more votes.
  • Manual triage and tagging becomes a bottleneck as support volume grows; people want automatic classification (type, severity, title, summary) instead of manual sorting.
  • Routing to developer workflows (GitHub, Linear) often requires manual steps or add-ons — teams want triage that natively creates issues and routes to Slack/Discord.
  • Visibility from votes doesn't address one-off or private support cases; companies that handle support-first workflows outgrow a voting board.

What you get

What you get with TriageFast

  • Automatic, headless triage: raw support messages become structured tickets with AI fields (type, severity, title, summary, tags, sentiment, confidence).
  • Fast processing and routing: triages complete in under 30 seconds and can be routed into GitHub Issues, Linear, Notion, or your webhook; Slack and Discord routing supported when needed.
  • Simple inputs and migration paths: accept messages via email, Fernand, or the manual API (POST https://triagefast.app/api/v1/ingest) so existing flows can be redirected quickly.
  • Clear, predictable pricing and a free tier: 100 triages/month free (no card), Pro $19/month for 500 triages, Expert $49/month unlimited + pattern detection, or pay-as-you-go at $0.02/triage.

What TriageFast does not replace

  • Public community voting boards, upvote-driven roadmaps, and public feature discovery — TriageFast focuses on private, automated triage rather than community product forums.
  • Built-in feature voting analytics and some community-facing engagement tools that Canny provides for public product feedback.

Migration steps

Step 1

Export or note your current setup

Export posts, titles, and metadata from Canny (CSV/JSON) and note integrations and any custom tags or statuses you rely on.

Step 2

Connect your inputs

Forward support emails, enable Fernand, or POST to the API endpoint — setup takes about 30 seconds to start sending messages to TriageFast.

Step 3

Connect your output

Wire outputs to GitHub, Linear, Notion, or your webhook; enable Slack/Discord routing for notifications.

Step 4

Run your first triage

Send a real or test message and watch TriageFast create a structured ticket with AI fields in under 30 seconds.

Side by side

Aspect Current tool TriageFast
Setup time Depends on configuration — Canny setup for boards and integrations commonly takes hours to days depending on scale. 30 seconds to start ingesting messages and under 30s per triage.
Pricing model See current pricing (depends on plan). $19/month for 500 triages or $0.02/triage pay-as-you-go; free 100 triages/month.
AI triage Canny is a feedback/voting board and does not provide built-in automated AI triage. Built-in, zero-config AI fields: type, severity, title, summary, tags, sentiment, confidence.
GitHub output Canny offers integrations depending on plan. Native GitHub Issues output.
Linear output Canny may or may not provide direct Linear integrations depending on plan. Native Linear output.
Free tier See current pricing (depends on plan). 100 triages/month free, no card required.

Can TriageFast fully replace Canny?

TriageFast replaces Canny's private triage and ingestion role but not public voting boards or community roadmap features.

How long does migration take?

Most teams can start ingesting messages in under 30 minutes; basic setup often takes under 30 minutes and first triage shows up in under 30 seconds.

Will I lose any data switching from Canny?

You should export your posts, titles, and metadata from Canny (CSV/JSON) before switching. TriageFast focuses on ingesting inbound messages and does not automatically import Canny's public boards, so exporting and retaining backups ensures you do not lose historical data.

Try switching from Canny to TriageFast free

Use the free tier to wire one input, one output, and validate the workflow before you commit to a migration.

Start free