Migration page

Stop overpaying for ticket output — switch from Intercom

If you only need reliable ticket output to GitHub or Linear without Intercom prices, TriageFast is the headless alternative. We turn raw messages into structured tickets in under 30 seconds.

Try the free tier

Why people switch

Why people switch from Intercom

  • They pay for a full inbox/product suite but primarily need ticket output into GitHub or Linear.
  • Intercom’s routing or export options force upgrades or custom work to get clean developer tickets.
  • Automation that exists is platform-bound; teams want a headless API to plug into existing workflows.
  • Costs and per-conversation or per-seat billing can spike as volume grows or teams scale.

What you get

What you get with TriageFast

  • A headless feedback triage API (POST https://triagefast.app/api/v1/ingest) that turns raw messages into structured tickets automatically.
  • AI fields you can consume directly: type, severity, title, summary, tags, sentiment, confidence — zero config.
  • Native outputs to GitHub Issues, Linear, Notion or any webhook, plus routing into Slack or Discord when you need human workflows.
  • Transparent pricing and fast processing: under 30 seconds per triage, free 100 triages/month (no card), Pro $19/month for 500, Expert $49/month unlimited, or pay-as-you-go $0.02/triage.

What TriageFast does not replace

  • In-app chat, live messenger widgets, product tours, and a full customer inbox—TriageFast is headless triage, not a chat client.
  • A built-in CRM/people database and advanced customer marketing features—export/import required for any historical contact data.

Migration steps

Step 1

Export or note your current setup

Export conversation history, tags, and any attachments you want to keep from Intercom and note existing routing rules.

Step 2

Connect your inputs

Forward support emails, send messages to the Fernand connector, or call the ingest API (POST https://triagefast.app/api/v1/ingest) — usually 30 seconds to wire up.

Step 3

Connect your output

Point outputs to GitHub, Linear, Notion or a webhook and enable Slack/Discord routing for human review.

Step 4

Run your first triage

Send a message to an input and watch a structured ticket appear with AI fields (type, severity, title, summary, tags, sentiment, confidence).

Side by side

Aspect Current tool TriageFast
Setup time hours to days depending on automation rules and workspace complexity 30 seconds to connect inputs and outputs
Pricing model depends on plan — often per-seat or per-conversation; see current pricing $19/month for 500 triages or $0.02/triage pay-as-you-go
AI triage automation exists but not as a focused headless triage API (depends on plan) built-in, zero-config AI fields delivered with every triage
GitHub output possible via integrations or webhooks but may require higher tiers or custom setup native, first-class output
Linear output no guaranteed native Linear integration across all plans; depends on setup native Linear output
Free tier depends on plan — Intercom does not offer a comparable always-free 100-triage/month headless tier 100 triages/month free, no card required

Can TriageFast fully replace Intercom?

Not fully — TriageFast replaces triage, ticket structuring and ticket output but not live chat or in-app product messaging.

How long does migration take?

Most teams are routing inputs and creating their first tickets in under 30 minutes, with full cutover in a few hours.

Will I lose any data switching from Intercom?

Conversation history and user records do not automatically migrate; export/import of historical data is required.

Try switching from Intercom to TriageFast free

Use the free tier to wire one input, one output, and validate the workflow before you commit to a migration.

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