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Stop wasting hours on manual triage—automate the work

If you're spending hours every week reading, labeling, and filing support tickets by hand, TriageFast replaces that grind with an API that turns raw messages into structured tickets in under 30 seconds. Get started risk-free with 100 free triages/month, no card required.

Try the free tier

Why people switch

Why people switch from manual triage

  • Hours lost each week to copying messages into trackers, hand-writing titles/summaries, and assigning severity instead of resolving issues.
  • Inconsistent labels and severities because different people triage differently, causing routing and prioritization errors.
  • Slow routing — tickets wait for someone to forward them to GitHub/Linear/Notion or to notify teams in Slack/Discord.
  • Scaling pain: adding headcount to keep up with volume or letting response times slip as ticket volume grows.

What you get

What you get with TriageFast

  • Automatic structured tickets with AI fields: type, severity, title, summary, tags, sentiment, and confidence — created in under 30 seconds.
  • Multiple inputs (email forwarding, webhook/forwarding, or manual API) and native outputs to GitHub Issues, Linear, Notion, or your webhook; Slack/Discord routing when needed.
  • Clear pricing and low-risk entry: Free 100 triages/month (no card), Pro $19/month for 500 triages, Expert $49/month unlimited with pattern detection and weekly digest, or pay-as-you-go $0.02/triage ($10 minimum).
  • Simple API endpoint for ingestion: POST https://triagefast.app/api/v1/ingest — integrate in seconds and stop copy-pasting.

What TriageFast does not replace

  • Human judgment for nuanced escalations, customer empathy, or case-by-case exceptions — you still need humans for complex decisions and replies.
  • Deep investigations and fixes — TriageFast classifies and summarizes issues; debugging, reproducing bugs, and long investigations remain human work.

Migration steps

Step 1

Export or note your current setup

Save ticket histories, labels, severity rules, Slack channels, and repository or project names you currently use so you can map them to TriageFast outputs.

Step 2

Connect your inputs

Forward your support email, configure your webhook, or call the API (POST https://triagefast.app/api/v1/ingest). This typically takes under a minute.

Step 3

Connect your output

Choose where tickets land: GitHub Issues, Linear, Notion, or your webhook. Optionally route notifications to Slack or Discord.

Step 4

Run your first triage

Send a real or test message and watch a structured ticket appear with title, summary, tags, severity, sentiment, and confidence — then tweak your mappings.

Side by side

Aspect Current tool TriageFast
Setup time Ongoing manual effort — hours/week spent reading and filing; no one-time automation setup 30 seconds to connect an input and output
Pricing model Depends on headcount and wages (salary + overhead for people doing triage) $19/month for 500 triages or $0.02/triage pay-as-you-go; Free 100 triages/month
AI triage Human-only classification — inconsistent and slow Built-in AI fields (type, severity, title, summary, tags, sentiment, confidence) with automatic ticket creation
GitHub output Manual creation or copy-paste into issues Native GitHub Issues output
Linear output Manual creation or internal tooling Native Linear output

How long does triage take?

Most feedback is classified in under 30 seconds.

Is there a free plan?

Yes. TriageFast includes 100 free triages per month with no card required.

Try switching from Manual Triage to TriageFast free

Use the free tier to wire one input, one output, and validate the workflow before you commit to a migration.

Start free