You’re paying enterprise prices for a feature set you only use 10% of. TriageFast is a headless feedback triage API that turns raw support messages into structured tickets in under 30 seconds.
Why people switch
What you get
What TriageFast does not replace
Migration steps
Step 1
Export any Productboard data you need for long-term record-keeping (feature lists, research notes) and note key integrations and mappings you currently use.
Step 2
Forward your support email or point your support tool to TriageFast, or call the API/webhook — this typically takes ~30 seconds to configure.
Step 3
Choose where triaged tickets go: GitHub, Linear, Notion, or your webhook. Connect once and map fields to your workflow.
Step 4
Send a real or test message and watch a structured ticket appear with AI fields and confidence — iterate routing or tag rules as needed.
Side by side
| Aspect | Current tool | TriageFast |
|---|---|---|
| Setup time | Hours to weeks, depending on how many integrations, workflows and team processes you configure | 30 seconds to connect an input; minutes to map outputs |
| Pricing model | Depends on plan (Productboard is a full product-management platform and full feature access can be enterprise-priced) | $19/month for 500 triages or $0.02/triage (Free 100 triages/month) |
| AI triage | Not Productboard’s core focus; triage and automation are typically manual or require additional tooling | Built-in, zero-config AI that outputs structured fields (type, severity, title, summary, tags, sentiment, confidence) |
| GitHub output | Integrations exist for syncing features, but not focused on automated ticket creation from raw support messages | Native automated GitHub Issues creation from triaged messages |
| Linear output | Depends on plan and setup; primary focus is product management rather than automated triage | Native automated Linear issue creation |
| Free tier | Depends on plan (see current pricing) | 100 triages/month free, no card required |
No — TriageFast replaces automated feedback triage and ticket creation, but not full product roadmapping and research features.
Most teams have inputs and outputs connected and test triages running in under 30 minutes.
TriageFast does not import Productboard’s feature or research records; export anything you need from Productboard first, then start triaging new messages into TriageFast.
Typically yes for teams who only need automated triage — pricing is transparent (Free, Pro $19, Expert $49, or $0.02/triage pay-as-you-go).
Use the free tier to wire one input, one output, and validate the workflow before you commit to a migration.