Migration page

Stop wrestling with spreadsheets — automate feedback triage

Tracking feedback in Google Sheets with no automation or structure wastes time and loses context. TriageFast turns raw support messages into structured tickets automatically.

Try the free tier

Why people switch

Why people switch from spreadsheets

  • Manual tagging and status updates eat engineering and support time — every row is a human task.
  • No consistent structure: columns drift, new fields appear, and your data becomes unreliable for routing or reporting.
  • No automation for routing or escalation — you can't auto-create GitHub issues or notify teams without scripts or Zapier.
  • Hard to surface trends: spotting repeat issues or severity patterns in sheets requires export and manual analysis.

What you get

What you get with TriageFast

  • Automatic, structured triage: AI fields include type, severity, title, summary, tags, sentiment and confidence for every message.
  • Fast processing and routing: triages complete in under 30 seconds and can route through Slack or Discord when needed.
  • Native outputs and inputs: send output to GitHub Issues, Linear, Notion or any webhook; ingest via email, Fernand, or a simple POST to POST https://triagefast.app/api/v1/ingest.
  • Flexible pricing and trial: 100 triages/month free (no card), Pro $19/month for 500 triages, Expert $49/month unlimited + pattern detection and weekly digest, or pay-as-you-go at $0.02/triage (see current pricing).

What TriageFast does not replace

  • Ad‑hoc spreadsheet work: complex formulas, pivots or one-off analysis still belong in Sheets — export structured data when you need it.
  • Free‑form editing of rows and cells: TriageFast organizes and routes feedback; it isn't a live multi‑cell editing canvas for arbitrary data manipulation.

Migration steps

Step 1

Export or note your current setup

Download your sheet or copy column definitions (status, customer, message, tags) and save any open threads or attachments you need to keep.

Step 2

Connect your inputs

Forward support email or set a webhook to POST https://triagefast.app/api/v1/ingest (or use Fernand); this takes about 30 seconds to configure.

Step 3

Connect your output

Choose GitHub Issues, Linear, Notion or a webhook and connect it—no scripting required for native integrations.

Step 4

Run your first triage

Send a sample message and watch a structured ticket appear (type, severity, title, summary, tags, sentiment, confidence) — adjust routing if needed.

Side by side

Aspect Current tool TriageFast
Setup time Hours to days to standardize columns and build scripts or Zapier flows 30 seconds to connect an input and output
Pricing model No direct software fee for Sheets but ongoing labor and third‑party integration costs $19/month for 500 triages or $0.02/triage (see current pricing for full plans)
AI triage None — manual labeling or custom scripts required Built-in, zero config AI fields on every triage
GitHub output Manual copy/paste or third‑party connectors Native GitHub Issues output
Linear output Manual workflows or Zapier Native Linear output
Free tier Sheets itself is free; integrations may cost 100 triages/month free, no card required

Can TriageFast fully replace spreadsheets?

It replaces manual feedback tracking and tagging, but not spreadsheet analytics or complex formulas.

How long does migration take?

Most teams connect inputs and outputs and validate results in under 30 minutes; some cleanup may take longer depending on volume.

Will I lose any data switching from spreadsheets?

Your original sheet stays intact — TriageFast ingests messages and you can export triaged results; complex formulas or derived columns don't transfer automatically.

Is TriageFast cheaper than spreadsheets?

Direct software costs differ (Sheets is free), but TriageFast reduces manual labor and integration overhead — see current pricing.

Try TriageFast free — 100 triages/month, no credit card required

Use the free tier to wire one input, one output, and validate the workflow before you commit to a migration.

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