Migration page

Done with Zendesk? Get structured triage straight to your dev tools.

You’re overpaying for a full helpdesk when all you need is structured triage to a dev tool. TriageFast turns raw support messages into developer-ready tickets in under 30 seconds.

Try the free tier

Why people switch

Why people switch from Zendesk

  • Paying for a full helpdesk when the team only needs structured issues routed to engineering tools.
  • Support workflows and UIs built for agents, not developers—creates noisy tickets and slows engineering.
  • Manual triage, complex triggers, or brittle automations that require ongoing maintenance.
  • Hard to extract consistent fields (severity, type, tags) for prioritization and routing to dev teams.

What you get

What you get with TriageFast

  • AI-first triage that produces structured fields every time: type, severity, title, summary, tags, sentiment, confidence.
  • Fast processing: under 30 seconds per message; ingest via email, Fernand, or the API (POST https://triagefast.app/api/v1/ingest).
  • Native outputs to GitHub Issues, Linear, Notion or any webhook, plus optional routing through Slack or Discord to fit dev workflows.
  • Transparent developer pricing and free tier: 100 triages/month free (no card), Pro $19/month for 500, Expert $49/month unlimited + pattern detection and weekly digest, or PAYG $0.02/triage.

What TriageFast does not replace

  • Agent-facing helpdesk UI and threaded conversation inboxes—TriageFast is not a full customer support console.
  • Built-in knowledge base, advanced SLA management, and customer-facing macros or chat/chatbot workflows.

Migration steps

Step 1

Export or note your current setup

Save ticket history and any macros or SLA rules you rely on; export CSVs or records you may need for audits.

Step 2

Connect your inputs

Forward support email or point your system to our API/webhook—this can be done in about 30 seconds.

Step 3

Connect your output

Select GitHub, Linear, Notion or a custom webhook and authorize—no heavy configuration required.

Step 4

Run your first triage

Send a real or test message and watch a structured ticket appear (type, severity, title, summary, tags) in your target tool.

Side by side

Aspect Current tool TriageFast
Setup time Hours to days for full helpdesk setup depending on rules and customizations 30 seconds
Pricing model Depends on plan $19/month for 500 triages or $0.02/triage (plus free 100 triages/month)
Ticket format Agent-facing, conversation threads with manual triage Structured, developer-ready tickets (type, severity, title, summary, tags)

How long does triage take?

Most feedback is classified in under 30 seconds.

Is there a free plan?

Yes. TriageFast includes 100 free triages per month with no card required.

Try switching from Zendesk to TriageFast free

Use the free tier to wire one input, one output, and validate the workflow before you commit to a migration.

Start free