Use case page

Turn support messages into actionable issues automatically

Support volume overwhelms small teams. TriageFast auto-classifies feedback and routes issues into your workflow in under 30 seconds.

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The problem

The problem

Startups receive support across email and chat with no consistent triage, making prioritization hard.

Manual sorting and inconsistent issue creation waste engineering time and delay fixes.

The solution

How TriageFast solves it

Send support messages to the API and receive structured triage instantly.

curl -s -X POST "https://api.triagefast.com/triage" -H "Authorization: Bearer $API_KEY" -H "Content-Type: application/json" -d '{"source":"email","content":"Customer: Our signup fails with 500 when submitting form","channel":"[email protected]"}'

Before

  • Support emails pile up untagged across channels
  • Engineers create inconsistent issue titles and noisy PRs
  • High-severity bugs slip through without immediate routing

After

  • Feedback auto-classified with type, severity and tags
  • Consistent titles and summaries generated for issues
  • Critical reports routed instantly to GitHub/Linear/Slack

Result

What developers get back

TriageFast returns JSON with fields type, severity, title, summary, tags, sentiment and confidence ready to route to GitHub Issues, Linear, Notion or a webhook in under 30 seconds.

Related integrations

FAQ

Can I send support emails automatically?

Yes — TriageFast accepts email inputs and returns structured triage.

How fast will I get a classification?

Typical processing is under 30 seconds.

Which fields does the API return for support feedback?

It returns type, severity, title, summary, tags, sentiment and confidence.

Start auto-classifying startup support — free 100 triages/month

Get an API key, choose an input channel, choose an output channel, and run one test message.

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