Use case page

Get reliable severity scores for support tickets

Support queues are overwhelmed and manual severity is slow. TriageFast auto-scores tickets and routes critical issues in under 30 seconds.

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The problem

The problem

High volume makes manual triage inconsistent, causing missed high-impact tickets.

Support systems lack a normalized severity field to filter, alert, and escalate reliably.

The solution

How TriageFast solves it

TriageFast returns a normalized severity plus type, title, summary, tags, sentiment, and confidence in under 30 seconds.

curl -s -X POST "https://api.triafast.com/triage" -H "Authorization: Bearer $TRIAGEFAST_KEY" -H "Content-Type: application/json" -d '{"input":"email","text":"Customer cannot log in and lost billing access"}'

Before

  • Tickets pile up without severity labels
  • Engineers receive noisy alerts for low-impact issues
  • Support cannot auto-prioritize escalations

After

  • Automated severity labels on every ticket
  • Only high-severity items routed to GitHub/Linear/Slack
  • Faster SLAs with confidence-scored triage

Result

What developers get back

You receive a JSON response with fields: type, severity, title, summary, tags, sentiment, confidence, plus routing metadata for GitHub Issues, Linear, Notion, or webhook.

Related integrations

FAQ

How fast does severity scoring return results?

TriageFast processes and returns results in under 30 seconds.

What fields does the API return for each ticket?

It returns type, severity, title, summary, tags, sentiment, and confidence.

Can I route high-severity tickets to my workflow?

Yes — route to GitHub Issues, Linear, Notion, or any webhook and send notifications via Slack or Discord.

Start auto-scoring ticket severity — free 100 triages/month, no card

Get an API key, choose an input channel, choose an output channel, and run one test message.

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