Use case page

Automatically tag and route support tickets with AI

Support queues are noisy and manual tagging slows response. TriageFast auto-tags tickets and returns structured fields so you can create issues and route work instantly.

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The problem

The problem

Support teams waste time manually reading and tagging every incoming ticket, causing slow SLAs and misrouted issues.

Missing or inconsistent tags block automation: priority, type, and sentiment are applied inconsistently across channels.

The solution

How TriageFast solves it

Call the headless triage API and get consistent tags and metadata in under 30 seconds.

curl -X POST 'https://api.triagefast.com/triage' -H 'Authorization: Bearer $TF_API_KEY' -H 'Content-Type: application/json' -d '{"source":"email","subject":"App crashes on save","body":"When I hit save the app crashes with error 500","outputs":["github"],"route":"slack:#support"}'

Before

  • Agents manually read and tag every email or support message
  • High-priority issues slip through due to inconsistent labels
  • Time lost creating issues and routing to engineering channels

After

  • Automatic, consistent tags applied to every ticket
  • Priority and sentiment surfaced so urgent issues are escalated
  • Issues created in GitHub/Linear or routed to Slack/Discord instantly

Result

What developers get back

TriageFast returns JSON with type, severity, title, summary, tags, sentiment, and confidence for each ticket and can create GitHub Issues, Linear items, Notion pages, or send webhooks.

Related integrations

FAQ

Can TriageFast tag incoming support emails automatically?

Yes — use the email input and TriageFast returns tags and metadata for each message.

What fields does the API return for each ticket?

It returns type, severity, title, summary, tags, sentiment, and confidence.

How fast are results and what outputs are supported?

Results return in under 30 seconds and can create GitHub Issues, Linear, Notion, or send webhooks.

Start auto-tagging support tickets — free 100 triages/month

Get an API key, choose an input channel, choose an output channel, and run one test message.

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