Use case page

Automatically classify incoming support feedback

Tired of slow, manual support tagging? TriageFast auto-classifies feedback and routes structured issues into your workflow in under 30 seconds.

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The problem

The problem

Support teams waste time reading, tagging, and routing each incoming message manually.

Inconsistent triage causes missed SLAs, duplicate work, and poor developer context.

The solution

How TriageFast solves it

Auto-classify feedback into structured fields and push results to your tools.

curl -s -X POST "https://api.triagefast.com/triage" -H "Authorization: Bearer $API_KEY" -H "Content-Type: application/json" -d "{\"input\":\"Customer: The app crashes on login when I tap submit\",\"source\":\"email\"}"

Before

  • Manual reading and inconsistent tags across agents
  • Support items lost or duplicated across Slack and GitHub
  • Slow developer context and long SLAs

After

  • Consistent auto-classified fields for every feedback item
  • Automatic routing to GitHub/Linear/Notion or webhooks
  • Faster triage with clear titles, summaries, tags and confidence scores

Result

What developers get back

In ~30s you get JSON with type, severity, title, summary, tags, sentiment and confidence; TriageFast can then create GitHub Issues, Linear items, Notion pages or call your webhook.

Related integrations

FAQ

Can TriageFast classify support emails automatically?

Yes — send email content to the API and receive structured fields in ~30s.

What fields does the API return for each support item?

It returns type, severity, title, summary, tags, sentiment and confidence.

How do results get into my issue tracker?

TriageFast can directly create GitHub Issues, Linear items, Notion pages or fire your webhook.

Start auto-classifying support feedback — try 100 triages free

Get an API key, choose an input channel, choose an output channel, and run one test message.

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