Use case page

Turn customer feedback into actionable issues in seconds

Feedback lands everywhere and priorities get lost. TriageFast auto-classifies and creates issues in your tooling in under 30 seconds.

Start free

The problem

The problem

Founders get product feedback across email, forms, and chat and waste time copying it into trackers.

Without fast classification and routing, urgent bugs slip through and roadmap signals are buried.

The solution

How TriageFast solves it

Use the headless triage API to classify feedback, set severity, and create issues or webhooks automatically.

curl -X POST "https://api.triagefast.com/triage" -H "Authorization: Bearer $API_KEY" -H "Content-Type: application/json" -d '{"input":"Payment fails for new customers when submitting card","source":"email","notify":"slack","outputs":["github"],"project":"my-repo"}'

Before

  • Feedback scattered across email and inboxes with no priority.
  • Engineers get low-signal issues and duplicate bug reports.
  • Manual copy/paste into trackers delays fixes.

After

  • Automated classification (type, severity) and concise titles and summaries.
  • Immediate issue creation in GitHub/Linear/Notion and notifications to Slack/Discord.
  • Faster triage—actionable, de-duplicated tickets with confidence and tags.

Result

What developers get back

The API returns JSON with ai fields: type, severity, title, summary, tags, sentiment, confidence; TriageFast then creates the chosen output (GitHub, Linear, Notion, or Webhook) and notifies workflows like Slack or Discord in under 30 seconds.

Related integrations

FAQ

Can I triage feedback coming from support email?

Yes — send email input to the API and TriageFast will classify and route it.

What fields does the API return for each triage?

It returns type, severity, title, summary, tags, sentiment, and confidence.

How fast are triages processed?

TriageFast processes feedback in under 30 seconds.

Start triaging SaaS feedback now — free 100 triages/month

Get an API key, choose an input channel, choose an output channel, and run one test message.

Create account