Use case page

Automatically file support emails as GitHub Issues

Support inboxes create engineering overhead; TriageFast extracts structured issue data and files GitHub Issues in under 30 seconds.

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The problem

The problem

Support emails arrive unstructured and require manual triage to become actionable issues.

Developers waste time reading, labeling, and reproducing reports instead of fixing bugs.

The solution

How TriageFast solves it

Send incoming emails to TriageFast and automatically create normalized GitHub Issues.

curl -s -X POST https://api.triagefast.com/triage -H "Authorization: Bearer $TF_API_KEY" -H "Content-Type: application/json" -d '{"input_type":"email","email_subject":"Login failed","email_body":"I get a 500 when logging in","route":"github","repo":"org/repo"}'

Before

  • Manual reading and copy-paste into issue tracker
  • Inconsistent titles, labels, and priorities
  • Delayed routing to engineering channels

After

  • Automated creation of consistent GitHub Issues
  • Structured fields: type, severity, title, summary, tags, sentiment, confidence
  • Immediate routing and reduced MTTR

Result

What developers get back

TriageFast returns JSON with type, severity, title, summary, tags, sentiment and confidence and then files a GitHub Issue; processing completes in under 30 seconds.

Related integrations

FAQ

Can TriageFast parse incoming support emails automatically?

Yes—send emails as input and TriageFast returns structured fields and can file GitHub Issues.

How fast does an email become a GitHub Issue?

Typical processing and filing complete in under 30 seconds.

What fields does TriageFast return for each triage?

It returns type, severity, title, summary, tags, sentiment, and confidence.

Start auto-filing support emails to GitHub—try 100 triages free

Get an API key, choose an input channel, choose an output channel, and run one test message.

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