Use case page

Stop losing feedback across channels — create actionable issues

Feedback arrives from email, Fernand, and manual APIs and gets lost in inboxes. TriageFast normalizes every source and returns AI triage fields so you can auto-route to your trackers.

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The problem

The problem

Feedback comes from multiple sources (email, Fernand, web/API) and requires manual parsing to create issues.

Inconsistent severity, tags, and summaries cause missed priorities and slow developer response.

The solution

How TriageFast solves it

One headless API ingests every source and returns structured triage metadata.

curl -X POST https://api.triagefast.com/v1/triage -H 'Authorization: Bearer $API_KEY' -H 'Content-Type: application/json' -d '{"source":"email","payload":"Customer: The app crashes when I tap save"}'

Before

  • Feedback scattered across email, Fernand, and manual API endpoints
  • Manual triage causes inconsistent severity and slow issue creation
  • Context lost when copying feedback into trackers

After

  • Single normalized triage per item with AI fields (type, severity, title, summary, tags, sentiment, confidence)
  • Automated routing to GitHub Issues, Linear, Notion, or webhooks
  • Consistent, fast triage in under 30 seconds so teams act faster

Result

What developers get back

TriageFast returns JSON with type, severity, title, summary, tags, sentiment, and confidence so you can route outputs to GitHub Issues, Linear, Notion, or webhooks in under 30 seconds.

Related integrations

FAQ

Can I ingest emails, Fernand, and API payloads into one pipeline?

Yes — TriageFast accepts email, Fernand, and manual API inputs into a single pipeline.

How long does a triage take?

Typical processing is under 30 seconds per triage.

Where can triages be routed?

Route triages to Discord, Slack, GitHub Issues, Linear, Notion, or any webhook.

Start consolidating feedback — 100 free triages, no card

Get an API key, choose an input channel, choose an output channel, and run one test message.

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