Use case page

Turn support emails into Linear issues automatically

Stop manually creating tickets from support emails. TriageFast auto-triages email content and creates Linear issues with type, severity, title, summary, tags, sentiment, and confidence.

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The problem

The problem

Support inboxes overflow and engineers spend time copying email details into Linear.

Severity, tags, and summaries are inconsistent, delaying responses and SLA targets.

The solution

How TriageFast solves it

Send incoming emails to TriageFast and automatically create Linear issues.

curl -X POST https://api.triagefast.com/triage -H "Authorization: Bearer $TF_API_KEY" -H "Content-Type: application/json" -d '{"source":"email","email":{"subject":"Crash on login","body":"Users are immediately logged out when logging in"},"output":"linear"}'

Before

  • Manual copy-paste from email to Linear
  • Inconsistent severity and tagging across tickets
  • Slow SLA due to human triage delays

After

  • Auto-create Linear issues from support emails
  • Consistent AI-assigned severity, tags, and sentiment
  • Issues created in under 30 seconds to meet SLAs

Result

What developers get back

In under 30 seconds TriageFast returns JSON fields type, severity, title, summary, tags, sentiment, and confidence which you map directly to a Linear issue.

Related integrations

FAQ

Can I route Gmail support emails directly?

Yes — forward or post the email payload to the TriageFast API and route to Linear.

How fast are Linear issues created?

TriageFast processes inputs and returns triage data in under 30 seconds.

What fields does the API return for each triage?

The API returns type, severity, title, summary, tags, sentiment, and confidence.

Start auto-routing support emails to Linear — free 100 triages/month

Get an API key, choose an input channel, choose an output channel, and run one test message.

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