Use case page

Stop drowning in support emails — automate triage

Solo founder — stop spending hours triaging support emails. TriageFast classifies each email into type, severity, title, summary, tags, sentiment and confidence and routes results to GitHub, Linear, Notion or Slack in under 30s.

The problem

The problem

You manually read, label and copy support emails into your issue tracker, which kills focus and shipping speed.

Missing severity or context means bugs and paying customers slip through the cracks while you sort inbox noise.

The solution

How TriageFast solves it

Turn incoming emails into structured triage results and push them where you work.

curl -s -X POST "https://api.triagefast.com/v1/triage" -H "Authorization: Bearer $TRIAGEFAST_KEY" -H "Content-Type: application/json" -d '{"input":"email","payload":{"from":"[email protected]","subject":"App crashes on startup","body":"My app crashes when I open it on iOS 16"}}'

Before

  • Hours spent reading and copying support emails into trackers
  • Lost context and inconsistent severity tagging
  • Delayed bug fixes and frustrated customers

After

  • Emails auto-classified into type, severity, title, summary, tags, sentiment and confidence
  • Consistent issues created in GitHub/Linear/Notion via webhook in under 30s
  • Faster triage, fewer missed bugs, shipping stays on schedule

Result

What developers get back

In <30s you get a JSON response with fields: type, severity, title, summary, tags, sentiment and confidence; outputs can be routed to GitHub Issues, Linear, Notion or a webhook and routed into Slack or Discord; free tier: 100 triages/month (no card), Pro $19/mo for 500 triages, Expert $49/mo unlimited + intelligence layer, or pay-as-you-go $0.02/triage.

Related integrations

FAQ

Can TriageFast process support emails automatically?

Yes — connect your email or post email content to the API and TriageFast returns structured triage in under 30s.

What fields does the API return for each support email?

The API returns type, severity, title, summary, tags, sentiment and confidence.

How much does it cost for a solo founder to start?

Start free with 100 triages/month (no card); Pro is $19/mo for 500 triages or pay $0.02/triage.

Start automating your support inbox — free 100 triages/month

Get an API key, choose an input channel, choose an output channel, and run one test message.