Stop rewriting support feedback
into tickets.

The TriageFast API sits between your support inbox and your issue tracker, classifying severity, extracting the title, and creating the ticket automatically.

Start for free See how it works

100 free triages/month · No credit card · Set up in 2 minutes

Raw feedback — exactly as it arrived Input
Email just now
from: [email protected]
Hey, our checkout keeps failing on Safari when users retry after a timeout. We're getting reports of duplicate charges — multiple customers have been charged twice. This started happening yesterday. It's really urgent, we're losing trust fast.
queued for triage
Raw message AI triage engine
TriageFast reads it in under 30 seconds Middle layer
Type
billing
Severity
critical
Title
Duplicate charge on Safari checkout retry
Summary
Retrying checkout after a timeout creates duplicate charges for paid users.
Tags
payments, safari, duplicate-charge
Sentiment
frustrated
Structured output ready to route
Filed in GitHub. Automatically. You didn't touch a thing. Final output
#142 created by TriageFast
GitHub Issues
[BILLING] Duplicate charge on Safari checkout retry
Retrying checkout after a timeout on Safari can charge the same customer twice. Reported by support three times today.
critical billing payments safari
source: email confidence: 0.97
178
Feedback items triaged.
Across all teams using TriageFast.
35
Tickets created automatically.
GitHub, Linear, Notion, and Webhook — no manual work.
$0
Start free. No credit card.
100 triages included.
The difference

Own the triage layer.
Know what to build next.

The real drag is not collecting feedback. It is translating messy user language into actionable work — and missing the signal in the noise. TriageFast handles the handoff automatically and surfaces the patterns that tell you what actually matters.

Without TriageFast

Read, summarize, and translate every raw message into engineering language by hand
Repeats all day
Rewrite the same context into GitHub, Linear, or Notion manually
Manual handoff
Inconsistent labels — "bug" vs "issue" vs nothing
Unpredictable
Raw feedback piles up faster than the backlog can be prioritized
Already too late
Backlog review starts with cleanup before prioritization
Constant overhead

With TriageFast

Every message is turned into structured developer-ready output
Fast, repeatable
GitHub, Linear, Notion, or webhook output is created automatically
Automatic
Consistent type, severity, sentiment, tags — always
100% consistent
One consistent triage schema across email, API, and routed support tools
Consistent
Track every triage from raw feedback to engineering handoff
Traceable end to end
Create account → See pricing

Damn, that sounds like a lifesaver. Automating the chaos into GitHub issues??

A
Alex @alexcloudstar on X

That sounds like a great tool! Prioritizing feedback is so crucial in engineering.

A
Alex @alexengineerAI on X

It solves the "context switching" nightmare for developers and founders by keeping them in their backlog rather than forcing them to manage a separate support inbox.

T
Tausifur @TausifurRahma17 on X
Backed by data

The cost of manual triage is measurable.

Industry research quantifies what developers already know: context-switching and manual ticket translation are expensive. TriageFast removes the bottleneck.

Finding What it means for your team Source
Regaining deep focus after an interruption takes 23 min 15 s on average
Context switch cost in knowledge-work environments
 Every manual triage cycle breaks a developer's focus window — TriageFast handles the translation asynchronously so engineers stay in flow
Mark et al., CHI 2008 — UC Irvine
Support ticket volumes grew 14–16 % year-over-year in 2023
Annual ticket volume and AI adoption trends across thousands of support teams
 More feedback means more manual triage overhead without automation — the gap between volume and capacity widens every year
Zendesk CX Trends 2024
AI-enabled service operations reduce average handling time by 25–40 %
AI in customer engagement: automated classification and routing impact on resolution speed
 Automated classification removes the largest time sink — reading, interpreting, labelling, and routing raw messages by hand
McKinsey & Company, 2023
TriageFast returns structured output in < 30 s per feedback item
Measured across production triages — async pipeline with 3-attempt retry and 120 s job timeout
 Feedback enters the pipeline raw; your backlog receives a typed, severity-labelled, tagged ticket ready to act on
TriageFast internal data
What you get

Catch the signals. Stop the noise.
Know exactly what to build next.

One intake layer for noisy feedback

Email, API, and routed support tools all feed the same triage pipeline, so your engineering workflow starts from one schema.

Structured before it hits your backlog

Type, severity, title, summary, tags, sentiment, and confidence are generated before anyone rewrites the issue by hand.

Routes to your tools automatically

GitHub, Linear, Notion, or webhook output is ready to act on as soon as triage finishes.

Async by default

Runs in the background, retries failures, never slows down your product.

No surprise bills

Free tier, flat plans, and pay-as-you-go credits — you control exactly what you spend.

API-first from day one

Every account includes an API key, so you can embed feedback triage directly into your product or internal tooling.

Pricing

Simple, honest pricing.

Start free. Upgrade when you need more. Pay-as-you-go also available.

Free
$0

100 triages/month for teams validating an API-first triage workflow

  • 100 triages/month
  • Email, support tools, and API
  • GitHub, Linear, Notion, and Webhook
  • Full triage detail
Get started free
Pro — Most popular
$19/mo

500 triages/month for teams routing feedback into engineering every day

  • 500 triages/month
  • Email, support tools, and API
  • GitHub, Linear, Notion, and Webhook
  • Full triage detail
  • Priority processing
  • Save 20% with yearly billing
Get started
Expert
$49/mo

Unlimited triage for high-volume teams that need a dedicated feedback infrastructure layer

  • Unlimited triages
  • Everything in Pro
  • Faster processing at higher volume
  • Weekly digest and pattern detection
  • Priority support
  • Save 20% with yearly billing
Get started

Prefer pay-as-you-go? $0.02 per triage — buy credits, no subscription needed.

FAQ

Common questions.

Every triage result is stored in your dashboard and available to review. Nothing is irreversible — if a classification looks wrong, you can see exactly what the AI returned and why. The structured output (type, severity, title, tags) is always visible before and after routing.
GitHub Issues, Linear, and Notion are fully supported out of the box. If your team uses something else, the webhook output routes structured JSON anywhere — Jira, Slack, your own database, whatever your pipeline needs.
Feedback text is processed by the AI model and stored in your TriageFast account only. It is never shared, sold, or used to train models. You own your data and can delete it at any time.
Most teams are live in under 10 minutes. Connect your output destination (GitHub, Linear, etc.), grab your API key from the dashboard, and make one POST request to /api/v1/ingest. That's it — your first triage runs immediately.
Free gives you 100 triages/month — enough to evaluate the full pipeline. Pro ($19/mo) raises that to 500. Expert ($49/mo) adds clustering, pattern detection across reports, and a weekly digest that surfaces what your users are hitting most. All plans include every output integration.

Stop rewriting raw feedback.Start shipping the right work.

Connect in minutes and turn support messages into structured engineering output automatically.

Start for free →