Mobile Bug Example to Linear

What this shows

Developers can see how a messy support email gets normalized into AI fields and an actionable Linear issue so teams can prioritize fixes faster.

Raw feedback

User message

Hi, app keeps crashing when I try to upload a photo on my iPhone 14 (iOS 17.1). It freezes, then closes—happened three times today. I can't use the feature.

Triage output

Structured result

{
    "type": "bug",
    "severity": "high",
    "title": "Crash uploading photos on iPhone 14",
    "summary": "App crashes when uploading photos on iPhone 14 running iOS 17.1, preventing use of the photo upload feature.",
    "tags": [
        "mobile",
        "iOS",
        "crash",
        "upload",
        "iPhone14"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

linear

iOS crash: photo upload fails on iPhone 14

Summary: Users report the app crashes when attempting to upload photos on iPhone 14 (iOS 17.1). Steps to reproduce: 1) Open app on iPhone 14 (iOS 17.1) 2) Attempt to upload a photo 3) App freezes then closes Observed: Crash occurred repeatedly (reported 3x today). Raw message: "Hi, app keeps crashing when I try to upload a photo on my iPhone 14 (iOS 17.1). It freezes, then closes—happened three times today. I can't use the feature." Env: iPhone 14, iOS 17.1. Please collect device logs and reproduction steps on device.

Live example

Use the API directly

Send the same raw message to TriageFast and get the structured result back through the normal ingest endpoint.

curl -X POST "https://triagefast.app/api/v1/ingest" -H "Authorization: Bearer tf_live_xxxx" -H "Content-Type: application/json" -d "{\"source\":\"email\",\"message\":\"Hi, app keeps crashing when I try to upload a photo on my iPhone 14 (iOS 17.1). It freezes, then closes—happened three times today. I can't use the feature.\"}"

How it works

Step 1

Send the message

Post the routed email content to the ingest endpoint.

Step 2

TriageFast classifies it

AI returns structured fields like type, severity, title, summary, tags, sentiment, and confidence.

Step 3

Structured output appears in linear

TriageFast creates a Linear issue with the mapped title and fields.

Related examples

Email report: app crashes uploading photos routed to Linear