Email: Double charge prevents Pro access → GitHub issue

Raw feedback

User message

I was charged twice this morning for my Pro subscription (order #1234). My account still shows as unpaid and I can't access Pro features. Please refund one charge and restore access.

Triage output

Structured result

{
    "type": "billing",
    "severity": "high",
    "title": "Double charge prevents Pro access",
    "summary": "User was charged twice and lost access to paid features.",
    "tags": [
        "billing",
        "payment-failure",
        "refund",
        "account-access"
    ],
    "sentiment": "frustrated",
    "confidence": 0.95
}

Resulting issue

github

Double charge prevents Pro access

Summary: Customer reports being charged twice for Pro and unable to access paid features. Raw message: "I was charged twice this morning for my Pro subscription (order #1234). My account still shows as unpaid and I can't access Pro features. Please refund one charge and restore access." Steps to reproduce / triage notes: - Verify payments for order #1234 in payments dashboard and gateway logs. - Check account entitlement and subscription status tied to the customer's email. Expected: Single successful charge and Pro access granted. Actual: Two charges recorded and user locked out. Recommended actions: 1) Investigate duplicate transaction and issue refund if duplicate confirmed. 2) Restore Pro access and confirm with customer. 3) Add follow-up to payments logs and mark incident for billing review.